Airport Van Rental
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I will never rent from AVR again
Where do I start?? I rented an AVR van in Houston to take a trip with my family. When I arrived at the location on the scheduled pick up time the van was dirty inside and out. The employee told me he needed to clean it inside. After a 45 minute wait outside, he asked me if I wanted him to wash the outside. I told him I would take care of it at home before my trip. We confirmed weekly rates, free mileage etc. When I returned the van, I delivered it clean inside and out without damage. The employee told me that there would be approximately $1,000 additional mileage charge because I lived in Houston and the free mileage was only if you lived out of town. This was never told to me or agreed to prior to me renting. He told me I could dispute it with customer service and that he would leave the ticket open. I finally got customer service on the phone, had to dispute the whole thing with them and my credit card company. They had also falsely represented that I turned the van in 4 days after I did. We finally settled on payment 2 months later after many emails and phone calls. Today, nearly 6 months later I received a call that they are making a broken windshield claim against me. That raggedy van has probably been rented a hundred times since I returned it and now this. I will never rent from that run down old place again. I should have known something was bad when the couple checking out in front of me was arguing about their rental problems.