Driving Test Cancellations 4 All
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WASTE OF MONEY automatic booking did not work for me
5 days ago, after reading all the great reviews on here about this app, I obviously downloaded it immediately and paid the £20. I was currently using Testi and continued to use them also but had a problem with their app. So, I could see all the early cancellation dates coming in. Now, this app managed to book me a test but not until May! I clicked the automatic booking box and then became further frustrated/annoyed when seeing dates from 23rd Dec and January that were available but then nothing was being booked!!. Today, 12th Dec, loads of dates for January came through from Testi, and fortunately I had the DVSA app open and managed to book a test for the 11th of January. So, what's the point of putting in dates when clearly nothing was being booked. I have, with the stress of this, whilst a work, finally booked a test for my son in January. I will be expecting a full refund. It's a shame because I really don't like to leave bad reviews but this time, it just didn't work in my favour and felt nothing was being done. I've been back n forth with emails as requested a refund, to which they've refused because I booked my own test outside of them doing it! It's disgraceful, considering plenty of dates available in the timescale I required... THIS WAS THERE REPLY... Your refund request was not declined due to advising you of a test date as you have mentioned, as we did not advise you of a test date, but it was declined as you changed your test date outside of our service, which is an exclusion under our refund policy, which you agreed to when you registered to our service. We are aware that you have changed your test date on two occasions and one of these dates was not selected as a preference on your account. We did not change your test to May, as this change was processed outside of our service. The test for the 11th January was also changed outside of our service. So that you are aware, there is a chance that any attempts we make to reserve or change your test will fail if you or someone else is also logging in to your test booking via the DVSA website.