Blue Ridge Mountain Rentals
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Temperature inside the Home
Blue Ridge Rentals was very accommodating in the issue we had with the AC unit at the cabin. When we go to Hidden Serenity, we realized that the thermostat was unable to go below 72, while this doesn't seem bad, we sleep with the temperature at 68 at night in our home. There was no way to get to that temperature without a code from the homeowners. They would not release the code; well they actually told us they had no code. When we came back from dinner the second night the temperature was miraculously able to go down to 70. Obviously the homeowners can control the temperature remotely. Our biggest issues were 1) the temperature of 72 for the low was listed nowhere. Not on the website for the cabin or in the binder when we arrived. Everything stated you cannot turn the AC below 65. There was absolutely no way to get it down past 72. In the summer, this is unacceptable, and especially not to have it listed anywhere. We spent a day and a half dealing with trying to get the temps lowered, met with two maintenance guys (having to work around their schedules on our vacation) and numerous emails and phone calls to Blue Ridge. 2) We were being lied to by the homeowners. We googled the instruction book to the control panel, and it stated you needed a code, but the homeowners said they were not aware of a code, but again, they were able to lower it themselves. We have never stayed at a vacation rental where we had this much trouble with the AC and the homeowners having control over the temps inside the home. Just be aware, if you rent this home, you will not have control of the temperature inside the home (below 72). I would also be curious how warm you can set the heat in the winter. After all we had to deal with, we weren't offered a discount or even given a credit back, even though this was misrepresented (left off) on the cabin's website. 3) The temperature inside the cabin will only hold for 4 hours once you set it. So in the middle of the night, I would wake up so hot and had to get up to turn the AC back down. This was very annoying and unnecessary. This again was not stated anywhere on the website or in the binder in the home. There were also a lot of items that did not work or needed to be cleaned/repaired that we had to email Blue Ridge about...no shower curtain liner in the primary bathroom, very loud noise when using the guest shower, light bulbs burned out, screen door would not shut, bird poop all over the back porch, the paint on the rockers on the back porch were flaking so badly that you couldn't use them, and the cushions on the back porch were shot. There was no padding left in them. The location was great, however, the temperature inside the home was a big deterrent for us.