Marriott Vacation Club
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I am DISGUSTED with Marriott
I am DISGUSTED with Marriott! I have been a member since 1995, but in recent years, this company has turned my life upside-down. The points are over inflated and not worth what the salespeople told us, making reservations very difficult, usually impossible, to obtain. I was told I could use points to pay maintenance fees, but it’s not true. My points are doubly worthless! Maintenance fees also increased by $1000 this year, which I now know I have to pay out of pocket. This is what I will leave my family when I pass away! Before I upgraded, I was fairly happy with my timeshare. Now I feel nothing but disappointment, regret, and disgust. Even more so because I have reached out to Marriott to tell them I am not pleased and outlined all the lies we were told. They responded that they had followed their procedures, and essentially, we have no recourse. That is not true, poor customer service, and an insult.