Zen Internet
View company profile →
Bad website hosting services
I have had my website hosted by Zen for 18 years and we have been through considerable ups and downs. Over the last year though, it has been increasingly laggy, worse than when I first got it when it would go down for a couple of days at a time in the early days - it was great for a while, but the last year or two when I look at my website it times out, or it goes down altogether and won't load. I was hoping that with their server upgrades in March (2025) things would improve but they haven't and often when I go to my website google won't let me access it as it says it's a security risk as it doesn't have https:// - when I have emailed them they have told me there are security certificate problems... I have been trying to get in touch with them but their chat box makes you type in lots of information and then tells you to come back later... it's really bad... I tried phoning them too but have been on hold for ages so gave up... I don't leave bad reviews lightly as if I can finally get through the staff try to be helpful, but it's not good enough, I pay them money provide me with a service. I just want a working website. I only run WordPress on it and it only has 300 or so blogposts so it shouldn't be difficult to use.... I am writing this out of desperation whilst looking for a new hosting service. (Any webhosting recommendations would be gratefully received). Update 25/4/25: Since posting my review here, Zen contacted me and gave half a service. I asked again about the lack of SSL certification as it has long been an issue and why I can no longer ftp into my site and again tumbleweed. Zen technical services are not interested in helping me, even though it's server side and my site is not loading, as I type this update. I will be shifting hosting as soon as I can.