Donald Russell
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Pity about the poor deliveries…
In general usually satisfied with Donald Russell products. Always take steaks from there and some prepared dishes, the own brand curries are good but not too sure about the Kumar range, meats tend to be dry. Where there is a problem is with their delivery partners! They let Donald Russell down by failing them. I have had cause to telephone DR on several occasions for not just late delivery on the selected day but no delivery at all. One was so late, by more than one day, I had to dispose of the contents as they had all defrosted. I don't want apologies nor a chateaubriand credit to my account. I want, as originally experienced, is the same quality but delivered on schedule. I have suggested, recommended and just about pleaded with DR to take their delivery partner to task or even change them.