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Energy Ombudsman
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Contacting the Ombudsman early
Contacting the Ombudsman can only take place 8 weeks after the initial complaint - so make your complaint as soon as possible. In my situation it was clear that the supplier was in the wrong and they would have undoubtedly not resolved the matter unless compelled to. So well done Ombudsman on that. Down side - a point of frustration, they don't read your emails or information carefully. Perhaps too high a workload. I sent the case handler an email to explain why he was not correct, no response, ever. If he emailed back and said he didn't agree, then OK.