Brynn Muirhead

Brynn Muirhead

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1 out of 5 stars
Average rating

Reviews by Brynn Muirhead

WA

Waves Car Wash

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1 out of 5 stars

Unfortunately there is no help for…

Unfortunately there is no help for people who have had bad experiences with Waves and Tesco. I took my car in to get a clean at the Waves in Amesbury. To start with, I recurved a quote of £28 which I paid, only to learn online that the Large / Luxury / 4X4 Gold service are £23. All I asked for was a clean inside and out. While cleaning inside one of the staff leant on the 4 wheel drive low switch and broke it off. Everyone makes mistakes I know but have the honesty and decency to own up and the professionalism to support the customer. The franchise owner arrived in his white Mercedes and started argue aggressively that it would be impossible for his staff to break the switch. We watched the CCTV footage to see one of the staff clearly leaning in the area in which the switch is located. It was at this point where the situation started to feel a little bit like a Jerry Springer episode. He offered me £50. I explained that the part alone costs £104.50 before labour. He argued like a little school child, a school child defending a handball decision at an under 8’s football match, he said he doesn’t understand the switch and his staff don’t touch things they don’t understand. I told him to keep his £50 and that I’d be contacting Tesco and Waves to get the situation sorted out professionally. In hind sight I should have leant on the wing mirror of his Mercedes and snapped it off, then I should have explained to him that I do not fully understand wing mirrors and it would be impossible for me to break it off. I would not recommend supporting waves in Amesbury. Theft, lying and damage seem to be the same lyric rolling over and over at this establishment. 1/5 starts for me. Tesco really need to reconsider who they allow to own the franchises in their parking facilities. The reviews below are shocking. Writing this review if nothing helps me to vent my anger at that stupid Pr!ck.