Affinity Water
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Water meter - party in a brewery indeed!!!
Requested a water meter in March 2018, first visit scheduled for apr2018, then engineer had to come out again. Told it would be done within 30 days by engineer. 30 days comes and goes, customer service line, whilst always answered, and people are polite, it’s their process that lets them down time and time again!! Wait time should have been communicated as 3 months. Date of August given Date comes and goes, no communication From AW, ring up, new date given in October and a half hearted apology and excuse about lack of dig teams! They’ve only had since April.... 6 months to organise is not enough, hence no show in October either! Given another date in December, I give you 3 guesses what happened!!! Speaking to management we are told they have a team who call to reschedule the appointments but they can see this has failed on all 3 occasions with us. I do wonder how true this is? Is it just us? Or more likely this “phantom” team does not exist, or may be they are too busy helping customer services fob off customers to actually be pro active and ring them first?! Dig Day has arrived!!! Engineers arrive around 2.50, knock on at 3.15, I make coffee and they start work around 3.30. Knock on at 5 to advise water will be off for 30 mins ish. 7pm they pack up and leave! I actually cannot believe they employ people who have the audacity to not complete a job, and then leave without advising us of what is happening or what has happened to cause our water to be off, as in turn tap... nothing comes out, not even a dribble!!! Ring number on the board left behind to be told our neighbours pipe has a leak causing a problem, yet our neighbour has water (brown intermittent slushy water). Gentleman rings us back as he says he would (which is a first - well done you for having some integrity) however tells hubby just lift up the board and put your hand in the hole that is filled with water (from next doors leak, that wasn’t there earlier) and then turn the stop cock and you should have something... no... nothing! Didn’t work, no idea what he may be turning as it’s just a big muddy wet cold hole! Consequence... now a 4 hour wait for an engineer who lets face it, what can he do that the last 2 couldn’t! Fingers crossed for superman, spiderman, Batman, jeeez the avengers... I don’t really care who, but someone with some moral fibre to fix the issue that their own company created before scarpering! You just couldn’t make this stuff up! Oh and it was snowing... just to add some white fluff (literally) to the review!