HSS ProService
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Missing kit and long wait times.
The equipment that arrived was good and staff all very friendly. However, the kit arrived at 2pm leaving me very little hire time. On hiring a floor sander I ordered a full safety kit that did not arrive. I called and was on hold for 60 minutes followed by being passed around different departments and asked to call back twice. I was promised the safety kit would be delivered the following day, it never arrived with no follow up call. I had to do the job with no safety equipment as a result. The collection driver said I would get a refund on the safety kit, no refund received which I am still chasing. Gave up on customer service phone after a 20 minute wait, I'm chasing over email.