Family RV Center
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Family RV truly does treat its customers like family.
I went to Family RV Center just to look. I thought I already knew the brand I wanted and Family RV did not carry it. I looked at the Crossroads Sunset and really liked it but went to El Paso to see the camper I thought I wanted. I found myself coming right back for the Sunset. Rodney Rodgers was the salesman who showed me the camper initially and sold me the camper when I came back. He is new at Family RV and wasn’t afraid to say what he did and didn’t know. He acted like a human being and not a hard core salesman who was only interested in making the deal. He took his time, answered my questions and showed me several units. He even sat with me in the recliners so I could see that they faced the TV and fireplace just like I wanted them to. The next step was the sales department. I really liked that no one from the finance area ever came to see me. They just did their job as I produced the necessary information for Rodney who was there every step of the way. I met Matt who thoroughly explained the excellent warranty and assured me it would be honored I met Albert from the maintenance department who explained how any repair needs and questions would be quickly addressed and resolved. I have had to call a few times and he has been true to his word. Again, I never met anyone from the finance department. They just did their job and wound up getting me a loan with the same company I had used for my previous RV. I feel I was given great trade in value for my old camper, a good interest rate and excellent terms. I would recommend Family RV to anyone and highly recommend Rodney who is on his way to becoming one of their best salesmen ever.