ACIS Educational Tours
Read all reviews for ACIS Educational Tours →
Do not go on ACIS trip....
My HS daughter was planning to go with a school trip to Spain in April. At a meeting with the ACIS representative on 2/25, some parents voiced concerns about COVID. The ACIS rep said that ACIS has never cancelled a trip in the past and he wasn't concerned. A week later, we received an email from ACIS about an "enhanced" cancellation policy that would be given if we decided to cancel the trip. However, the details of the "enhanced" cancellation policy were not detailed. We were asked to make a decision immediately about the trip without knowing about our refund. ACIS didn't notify us of our refund until the end of March. We were losing $1,000 of almost $4,000. (They claim that we only lost $650 b/c they were giving us a $350 credit but I would never use ACIS so the credit is useless). I immediately tried to contact ACIS starting 3/24. I repeatedly asked to speak to a ACIS representative over the phone but each time I was denied. I exchanged texts/emails with many people at ACIS. James Glavin stated that he would pass my name and phone number on and ask for someone to speak to me. However, Jennifer Venti just emailed me and refused to speak to me over the phone. My daughter has been abroad with 2 other travel companies so I'm aware of the level of customer service that should be provided when a teen is travelling abroad without family. The customer service at ACIS is horrible, I would give 0 stars if I could. DO NOT GO ON A ACIS TRIP. Now looking back to the ACIS rep who told us on 2/25 that ACIS never has cancelled a trip makes sense. ACIS forced us to cancel the trip b/c if they canceled the trip then they would have had to given us a full refund. So I guess the ACIS streak still remains - they have never cancelled a trip.