Altra Federal Credit Union
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(12/11/24)
(12/11/24) - (12:24pm): Initial contact via phone requesting payoff amounts on two vehicles financed by Altra Federal Credit Union. (2017 Ford Escape) & (2018 Ford Escape). I was instructed to Wire Transfer the total amount due of $22,573.87. I was also instructed to call back in 48 hours to confirm payment was 'received'. No additional instructions were offered & no additional monies were due! (12/11/24) - (2:38pm): I Wire Transferred $22,573.87. (12/13/24) - (10:50am): I called back & was told that the payment had in fact been received however, only the (2017 Ford Escape) had been paid off. I was also told that a $5.00 'Incoming Wire Fee' would be in addition to the $22,573.87 pay-off amount plus any interest accrued since (12/11/24) & would need to be paid before the account could be closed. Therefore, the additional amount owed before the account could be closed would be a total of $12.79. (12/13/24) - (12:06pm): I 'Wire Transferred' the $12.79 at an additional out-of-pocket expense of $25.00 for the Bank Transfer Fee in addition to the $25.00 Bank Transfer Fee for the 'original' Wire Transfer of $22,573.87. (12/13/24) - (2:49pm): I called back only to find out that there had been an additional $2.05 added to the debt! I could not justify paying an additional $25.00 Bank Wire Transfer Fee, so I offered to pay the amount via Checking Account over the internet. I was then told that the minimum amount that I could pay would be $10.00 leaving me with an overpayment! 12/13/24) - 4:32pm): I called back to verify that the two accounts had in fact been recorded as 'PAID IN FULL'. After seeking assistance in this matter from NUMEROUS representatives with little to no knowledge or expertise in ALTRA Federal Credit Union's Customer Service Protocols I was finally connected with a one (Christy P.). Were it not for Christy P. this review would have ended up a much more negative piece. Christy P. went above & beyond in actually getting me the results I originally deserved by having a true sense of the process and offering alternative methods of having my efforts account for something. Christy P.'s professionalism & tenacity in providing every ounce of her energy in getting it 'Right the First Time' was apparent from the very beginning & immensely gratifying! Christy P. deserves this recognition & I would submit as a professional veteran of the business sector for over 52 years she needs to be considered as someone who should be promoted into a higher position within the corporation immediately!