Gills Building Supplies Ltd
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Poor Customer service & don't recommend to anyone
I am writing this review to share my disappointing experience with the customer service at Gill Building Company(walsall). After placing an order of nearly £1,000( have bills for proof), I encountered an issue during delivery—the driver accidentally broke the manhole drain cover and acknowledged the mistake, even reporting it to the customer service team. I followed up with Gary from customer service for over a week, only to be met with rude responses and a refusal to take responsibility, claiming it was somehow my fault. I am shocked—is this really how they treat customers? I’m completely dissatisfied with their handling of the issue and would not recommend buying products here, as it seems they’re unwilling to assist if any problems arise. A very disappointing experience!