Hort Estate Agents
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Disappointing experience
My experience with Horts Estate Agents during a recent attempt to rent a property was regrettably unsatisfactory. After finding a property we were interested in, we proceeded to view it, subsequently submitted an offer, and engaged in the initial rental process. However, following this initial engagement, there was a complete lack of communication for an extended period of three weeks. This absence of updates was concerning and frustrating, especially given the lack of proactive outreach from the estate agents. Ultimately, we were informed that the property had been withdrawn from the market by the landlord, who had decided not to rent it out. This decision, while understandable, was relayed to us after a considerable delay, a period during which we were left in uncertainty and could have pursued other potential properties. The lack of timely and clear communication from Horts Estate Agents significantly impacted our rental search negatively, leading to wasted time and missed opportunities. It was disappointing not to receive more attentive and helpful service during what is already a stressful process.