LifeStance Health
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No one Answers Phones, Incompetent, and Uncaring
The only psychiatrist I could find is only a Nurse Practitioner and she JUST graduated 2 months prior to my first visit. She's been rather dismissive, and isn't very knowledgable. Additionally, I tried to update my insurance FIVE times and held on line up to 60 mins each call with NOBODY answering. Additionally, I wrote 2 messages thru the portal (providing ins info) and those were ignored. The few times I've spoken with CSRs in the past, they were disengaged and sounded like I'd woken them from a nap, haven't known answers to my questions, and twice hung up on me. Meanwhile I keep receiving their $240 bill that hasn't gone thru insurance and will likely end up in Collections if they don't get their s*** together. I have excellent credit so if that happens, my attorney will indeed get ahold of them. Lifestance has been a nightmare and have only added to my anxiety, not helped it. It's ludicrous that they portray themselves as a service to help people. All I want to do is update my ins info and PAY my bill. If this is the future of mental healthcare, I'm extremely concerned. When I have time, I will reply to Lifestance's message below.