Ingrams Water & Air
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Think twice before you order from them
I ordered a split system unit on 6/16/2023, was told the wrong part number on the unit I ordered, when the unit arrived my technician couldn't install it. So that was $2,462.11 out of pocket. Called Ingram's on 6/26/2023 and after a ton of back and forth with a sales rep who was talking down to me the entire time until I got frustrated. At that time she decided to be helpful. But then was told in order to get the right unit I had to pay an additional $2,702.17, and was told when they pick up the unit that was incorrect I would get a refund. I honestly had no choice, it's hot out and my kids need AC, it's summer time. The correct unit was delivered and the wrong unit was picked up on 6/30/2023. I sent a chat on Monday 7/3 to see when I would get the refund and was told they would get back to me (never happened) then today I message again for my refund and the chat person was less then helpful, I asked multiple times for a managers name and number and she wouldn't give it to me until the end. (by the way gave me the main company number) I can't believe the way I am being treated. I had to pay for two units, one would think refunding me for the wrong one would just be common curiosity considering the situation. As of this review I still do not have resolution or a refund. Stay clear of this company.