Southwest Airlines
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I have just had the worst experience…
I have just had the worst experience with Southwest Airlines customer service. I purchased two tickets for my daughters (unaccompanied minors) but didn't receive confirmation, but the charge is pending on my account. I called customer service right away, was placed on hold for nearly TWO HOURS before someone got on the phone with me. At this time I gave them the flight #s and names of my daughters which they placed me on hold for another 15 mins before they told me they couldn't find them on the flights told me I would need to contact my bank to have them provide a ticket number and the pending charges were a "ghost transaction" even though this money is no longer available to me, but I stated I would purchase the tickets again but at this time, they stated the cost would be $100 more! And said they would not honor the pending price. I stated if they answered in a timely manner the cost likely wouldn't have gone up. They stated that there was nothing they could do and they would have to charge me the additional cost. I am appalled by this service. I have proof and record of the time it took on the phone as well as the pending charge in my account along with the flight times and #s. They were incredibly rude and unhelpful. I decided that I would rather take my business elsewhere even if it cost me more.