SC
Scenic Luxury Cruises and Tours - UK
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A very stressful holiday
A very stressful holiday. We will never travel with Scenic again. Their customer service is appalling - they don’t answer the phone or emails, and blame an IT problem in February. To be fair, the Scenic Jade was a lovely ship, with delightful staff, but rather disappointing food. The excursions were interesting, especially Keukenhof and Deltaworks. However, on day 5 the engine failed and we were transferred to a hotel. My impression is that the staff are struggling to keep things going, but that there is something seriously wrong at the top. We asked other passengers, and even regulars said they would never go with Scenic again after this experience.