Bud Stein

Mar 9, 2021

ACIS and the word Service, one of the same.

We have been traveling with ACIS since 2005. The one part of the ACIS experience that sticks out is the SERVICE they provide. Our ACIS representatives, be they in Chicago or Boston in the States or our Tour Managers on the trips have without hesitation gone out of their way to provide us with the best travel experience possible. This could involve securing the hotels we desire to making a special side excursion happen once the trip has started. They make sure our trips have the experience that we expected. I would be remiss if I failed to mention how ACIS has reacted when unexpected events occur. The first one involves the weather. One year, the weather in a connecting city delayed our leaving our home town by a day. Just on a whim, we asked ACIS that since we lost a day at the beginning of our trip, could they arrange for an extra day at the end to make up for it. Without hesitation, they went to work on securing the extra day and by the time we arrived in our first destination, it had been arranged. I have no idea if and how much that extra day cost ACIS. The parents of our traveling students that year were truly amazed by what ACIS had done. A second example involves the year of the terrorist attack in Nice. We were in Paris at the time. Within minutes of the incident, our Tour Manager advised us of the situation evolving in Nice. We were scheduled to end our trip in Nice a few days later. Since our Tour Manager knew we had some experience traveling in the south of France, we sat down together the next day and made changes to the rest of the trip. It still involved the south of France but avoided Nice and we were able to make other side trips, one of which was traveling to Saint-Paul de Vence, one of our favorite locations in the south of France. I could mention many other instances but I think you understand how I feel. If you look up the word "service" in the Dictionary, the four letters ACIS should be there.