OnLineBuyer

Oct 12, 2020

UTTERLY USELESS SERVICE, IMMATURE PRODUCTS

I have two pairs of Sunrise (Cooper's) walking sticks and elbow crutches. I am a retired engineer and I am adapting the walking sticks and making some modification. Before drilling a hole in what was clearly just a plastic plug and not a load-bearing part I emailed the company, explained what I was doing, and asked to be supplied with 6 of the plugs - I added my address and postcode. I got a pompous reply that they ony deal through dealers and was asked for my postcode which was at the bottom of my first email - that is how much attention they pay to your messages. I wrote back once again explaining that I did not need the added hassle of a dealer - all I needed was half-a-dozen plastic plugs. I got an even more pompous reply from the Customer Support Team Leader - and here am I, thinking that they don't have Customer Support worth the name, let alone a team leader. She said: "We would not recommend any alterations be made to our products." You don't say. I had carefully explained that I was an engineer and the part I needed was non-load bearing. With such a complete lack of interest in what owners need and what they are doing to improve their products, it is no wonder that Sunrise's products are stuck in the 19th century. They have a "silent" walking stick which needs a hacksaw to adjust its height - and you better not get it wrong or you find yourself paying for another. The "silent" stick is non-adjustable, so as a woman you better not change into high heels. I, on the other hand, have walking sticks that are completely silent and still fully adjustable, and that incorporate a magnetic pick-up gadget that easily lifts 2 pounds in weight. If you read this and are a manufacturer of medical walking sticks, get in touch and we will put these jokers out of business.