Zoro
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Returning defective item under warranty
Want to return a defective item good luck! Purchase a water heater from them and it broke after 6 months of use. Contacted vendor and had plumber take a look. Error codes confirmed, issues confirmed and priced out the repair. Plumber said might not fix the issue as the board is defective. But the only option that cost me under $1000 is to send it back. So I contact Zoro for a solution. They said that I was in the return window. Told me they will have a shipping label for me after reviewing it. Then a week past still no hot water and no contact. I contact them instead, was told that they need more info and which I provided. So they ask for another 24 hours. I gave that 48 hours and didn't hear from them. Now they are saying they need another week to review it and contact the vendor which would've been done at this point. I done that for them and provided the case number. No solution yet. Never will buy from them again. I could've just buy a new water heater and save myself the frustration of this matter.