Community Utilities
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Avoid
Community Utilities are at best an incompetent company, at worst daylight robbers. As they fall into the grey area of utility resourcing companies they can also not be reported to an Ombudsman and appear to be operating unregulated which explains a lot. The company that owns my apartment building ceased using them after a year due to various issues and I would strongly avoid any apartment that still uses them. They incorrectly billed me when I moved in, incorrectly billed me when I moved out and didn’t make me aware that at some point I had a faulty meter. I made sure to settle all bills when I moved apartment and had an email from them confirming everything was settled and there was nothing outstanding, only for them to contact me over a year later and demand money with no bill attached to justify it. It then transpired that at some point they discovered the meter in my apartment was faulty and re-set it without informing me at any point (this also involved illegal access to my apartment which my apartment company are liable for). In spite of the fact that the meter had been faulty they insisted the amount they were requesting was correct. I argued with them for months to the point where it was handed to a debt recovery company. At this point I settled the debt in order to move on with my life and so I would never have to deal with them again. This was in March 2023. Yesterday (26th October) around 7 months since the debt was paid and 2 years after moving out of the apartment, I received an email requesting payment of the outstanding debt. Ladies and Gentlemen, I present to you the most incompetent, unreliable and disorganised company I have ever had the dissatisfaction of dealing with. Avoid at all costs or it will cost you.