NCP National Car Parks
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CAUTION
CAUTION! I was visiting this area and so unfamiliar with this car park. The NCP website for Swan Centre car park states it has automatic number plate recognition and when entering there's a sign stating camera's in operation however, as I found out much later these are not linked to the parking meter, their sole purpose is to catch out motorists then NCP can claim large parking charges. I entered my number plate into their parking meter thinking ANPR system was operating, it displayed a fee of £1.90 which I paid, days later when I got home they'd sent me a parking charge for £100, I should have paid £3.80. At the time I was unsure what I'd done wrong so I appealed. During the appeal and subsequent conversation with their customer service neither mentioned that the camera system was not linked to the meters. An extremely unhelpful company that should receive zero for customer experience.