Bring Me That
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Reported to the BBB of New York. Read the real reviews @ the BBB
I own and operate a cafe in a tiny town. We have a system that accepts online pick up orders for customers. We received a call asking to place a pick up order under a name. I told the person that if it was a pick up order she could place the order on her phone quick and easy. She then proceeded to tell me that she rather not, and just call it in. Then she started to order items that were not on the menu since 2010. When I told her we don't have these items anymore she said "well can't you just make them!" Trying to keep our customers happy I said that we would try our best with the ingredients we currently have and may have to sub a few. As I was talking with this person on the phone the REAL customer walks in the door to pick up her order that she apparently had placed online. Our system automatically prints online orders and we receive a email for us to confirm the order. I told her I had not see the order but since she was there we could quick make it. THE ORDER WAS COMPLETELY DIFFERENT from what she thought she ordered online. Come to find out that this company take orders without the restaurants consent and takes the cc info of customers to charge them a fee of 4.50 using the restaurants name (without their authorization to do so.) This i would think is illegal. BAD BAD BAD and VERY FRAUDULENT. It has been reported to the Better Business Bureau of New York,