Hiddenfashion
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Their "mystery box" is a con
Their "mystery box" is a con. I ordered one for £25 plus postage and weeks later received a parcel. I would be happy if a half of 10 of items was suitable for me. But they were unfashionable, low quality, random pieces. I wrote to the customer service asking if I can return it. They pointed at the returns section of their web site. I paid for delivery and after not hearing from them I made sure the parcel is delivered to them. I reached again and their response was: "We can see you have returned a mystery box - however we have stated on our product description for this item - and in our T&C's that we do not accept exchanges or returns for these." Just like that. No items, no refund and they now can con somebody else with the same set of rubbish clothes. Convenient!