Margery Belk

May 30, 2024

Received parking fine for car we did not own.

My husband and I went to Arnold Clarke blackpool in july 23 to collect mobility car a black astra but it was not suitable as his condition had deteriorated.He signed no documents or gave pin number. We were allowed to choose another suitable vehicle which we collected in October.In December my husband received a parking fine of £100 stating he had parked illegal at blackpool football club in a black astra .The exact vehicle we did not test drive or sign documents for .The upset and trauma caused has been unbelievable .Arnold clarke were contacted on many occasions even the manager and also a lady connected to senior management to no avail I also contacted motorbility who assured me it was Arnold clarke who I needed to contact .The extremes I have had to go to even contacting dvla at Swansea but because we did not own the vehicle could not do anything about the vehicle being registered in my husbands name ( he is 80 years old limited vision and heart failure )They could not give me much Info only it was registered in september.I have contacted Arnold clarke head office months ago by registered letter no reply to date.We are still not aware if the black astra is registered in my husbands name or not .We have received no apology or explanation from Arnold clarke and we have have been customers of theirs for 20 plus years.We now deal with the Nissan company in blackpool who we are far more satisfied with and nothing seems to much trouble to them .