Smallwood Home
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Printing Error ruined my 10 year anniversary gift
I bought a canvas of my wife and I at our wedding as a 10 year anniversary gift. As a customization I added the date to the bottom right. The delivered canvas had the date twice on the bottom even though I hadn't designed it that way. It was too late for the replacement and despite ruining my gift, smallwoods offered no partial refund or credit. 1. How is it possible to make that mistake in the first place? Poor QA. 2. A blanket policy that the only option is to fix with a reprint or full refund no matter what situation is terrible customer service.