Home Bargains
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Home bargins needs to step up there online game
I love home bargins but sending things at christmas is defintly not there forte. I had bought somethings that i needed before christmas. It said it would take 3-5 days which i didnt think would be a problem. They sent through EVRi which is not normally a problem. I thought the £10 delivery was abit steep to wait 3 days. Home bargins did try and put the blame on EVRi but they themselves didnt send my items till a week later. Online communication is really poor especially on X (twitter) which states there online to help mon-fri 9-5pm. They replied to one messagee and that was it. Email is alittle better but a few days. I found a phone number where i was helped but in the end after waiting 12 days and packaged was delayed i got a refund as by the time i would of received would of been no point. Even trying to get the refund in the end was abit of a faff even though i was offered one before that. Its been 4 days and still no refund of £79.99. Ive had 2 different items from 2 different companys i bought yesterday and a paid a fraction of the p&p price! 1 i paid next day with simply be and one with TU and they always send next day delivery. So just shows the business can make sure the customer gets there item ontime especially for christmas and i bought on a weekend. I just felt like HB didnt really care whether my items got to me before christmas or not.