HO
Hotter Shoes
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Faulty product and poor returns
I ordered some boots online. No issue with delivery which was relatively quick. Unfortunately one of the boots had a faulty zip so I returned them. Hotter have deducted the cost of postage which is unreasonable given they sent a faulty item and, approaching 10 days later, I am still waiting for my refund. The website says refunds can take up to 14 days but I am very unimpressed that this applies even with faulty goods. Will not be buying from this company again due to the quality and customer service issues.