Porter Airlines
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Absolutely Terrible Service
I was set to flyout Nov 4 at 8am to pick up a new car in Toronto. I got an email saying my flight was delayed from 8am to now 5:40Pm. This alone is already bad but things happen and I get it. I tried to to switch my flight online for hours and it was not letting me what so ever. I tried their “chat function” and surprise of course that was not available either. I was on hold on the phone for 3 hours and no one picked up (what a surprise). Since I could not transfer my flight online or get a hold of anyone since apperently this is to hard for porter I had to take that flight and book a hotel to spend the night in toronto and pick up my vehicle the following morning since the dealership was closed at that time. Another thing to note is my flight was delayed anothwr 3 times!!!!! I did not leave Ottawa till 7:40pm (Almost 12hrs later than my initial flight). I talked to a porter representitive at the airport and they basiclly said file a complaint online we cant help you. I filed my complaint asking to be at least compensated for the hotel room I had to get due to their terrible customer service and they said it’s not their problem and they wont be helping. I will never fly porter again. Terrible customer service