MUCHO Mobile
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Dear Muchomobile CEO Jose Luis Herrero, you are not FAIR with a whole generation of users
Dear Muchomobile CEO Jose Luis Herrero, I hope this email finds you well. I am writing to request the cancellation of my Muchoswiss postpaid subscription. Unfortunately, I am not satisfied with the service I have received. Firstly, I would like to express my disappointment regarding the reduction in bandwidth after reaching a certain data usage limit. As a Swiss young citizen, I heavily rely on a reliable and consistent internet service. Lowering my bandwidth to such a limited speed after reaching 30GB of data usage, especially when I typically use around 5GB per day, is not fair at all. It negatively impacts my ability to access and utilize the internet, which is an essential part of our society's future. From now, I will not hesitate to advise all the people I meet to refrain from subscribing to Muchoswiss. I believe it is important to share my negative experience with others to prevent them from facing similar frustrations and disappointments. I would like to draw your attention to the fact that there are other service providers, such as Digital Republic, who offer unlimited speed and more affordable plans. For example, their IoT offers for 10CHF per month are quite competitive when compared to Muchoswiss' 20CHF per month. This significant difference in both cost and service quality raises concerns about the value I am receiving from Muchoswiss. Moreover, I am disappointed in the lack of consideration for the density of the area in determining bandwidth limits. I live in a place with a limited customer base, and it would have been reasonable for Muchoswiss to allow for more bandwidth consumption in such areas. Taking into account the specific needs and circumstances of customers in different locations would have been a more customer-centric approach. Due to these reasons, I have decided to terminate my Muchoswiss postpaid subscription. I believe that a fair and reliable internet service is crucial for the development and progress of our society. Unfortunately, I do not feel that Muchoswiss meets these criteria. I sincerely hope that you take my feedback into consideration and work towards improving your services in the future. I urge Muchomobile to reevaluate its policies and adapt to the evolving expectations and demands of customers, especially the younger generation, who rely heavily on the internet for various purposes. Thank you for your attention to this matter.