Express Water
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"Warehouse misshap"
I ordered a replacement for my uv ballast, and I was shipped a glass tube twice. O.o Yeah, it's 3 tubes now and no ballast yet. Will update when the 4th package arrives. At this point, shipping the thing I paid for after 3 failed attempts will remain a 1 star and no further business from me. Edit 7/20/2024: So Alana from support called me to get things fixed. She explained they were bought out by a larger company and the troubles that come with that. She got my ballast shipped for real this time. *laugh* As a way of making amends she sent me a set of filters. My daughter made me laugh. She said "You should have asked for the fridge instead!" But I didn't ask for anything, it was offered. In the end, I am happy that support got things fixed. However, the experience and the company being run by a larger corp now sit poorly with me. If they keep employees like Alana and make sure the customer gets help as needed, they are not on a blacklist for me at least.