Worldwide Parcel Services Ltd
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I choose this service for the 2-day…
I choose this service for the 2-day delivery option and payed the higher rate. Because of last minute border close by French I couldn't have family over for Christmas and I had to send the presents to them to Belgium. With the 2 day option my parcel should have arrived well on time for Christmas. But never did. At no point I was informed that delay was expected, they were happily charging me for 2 day delivery which actually happened after a week. I do appreciate Christmas chaos and Covid delays but I do not think It's acceptable to be charged for something known not to happen. Also, difficult to contact and insensitive call handlers I'll look elsewhere next time