Patrick Murphy

Patrick Murphy

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Patrick Murphy

EA

EatStreet

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1 out of 5 stars

Use any service but this one

I can't really see how I could recommend that anyone use this service. I ordered $30 worth of food on a Sunday night - received a notification that the order had been received and would be delivered at a certain time. That time came and went, and I never received my food. OK, things happen, all I need is for someone to make this right. I contacted Eatstreet for a refund and was informed by "Joseph" that: "Unfortunately, requests for a refund should be made directly to the restaurant. Since EatStreet does not handle the delivery of the food for this restaurant, we are not able to process refunds regarding food quality. If the restaurant agrees to give you credit back, they will need to contact us to confirm this, as per our policy for refunds." So first off, this wasn't about food quality, it was of course that I received nothing at all. Also, as the restaurant was not answering phone calls I placed to them, I could not get my food or talk to them about a refund. When I *did* get hold of the restaurant 2 days later, they told me I would need to contact Eatstreet for a refund. Is this the kind of "service" anybody wants? Compare this with DoorDash and it's easy to see why you should never use these guys. DoorDash refunds money or addresses problems with orders within minutes of contacting them, and doesn't try to make you go back and forth with the restaurant trying to negotiate getting your money back.