Magicspoon
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Magic Spoon's 'guarantee' is a fraud
In February of this year I ordered 12 units of Magic Spoon online, bolstered by their claims of "Happiness 100% Guaranteed." Some of the cereal was pretty good. Some of it was not, however; the granola I'd ordered was chewy and gummy, and very unpleasant to eat. After looking through their site and emails I'd received several times it seemed the only way I could reach them was via email. I also noticed that nowhere on their 'terms of service' or 'refund policy' did there appear to be any sort of guarantee. Both of these pages claimed Magic Spoon *might* issue a refund, but entirely at their discretion. This is absolutely not "Happiness 100% Guaranteed." I sent an email to the stated address, including my order number, the amount paid, and the problem I had with the product. I sent this email on March 3. It is now May 7 and I have not heard a word back from them. Magic Spoon is offering a fraudulent guarantee, hoping to rope customers into a false sense of security when buying their exceedingly expensive product