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I LOVE THESE GUYS
I have been making transactions with Kitco on and off since 2008. I haven't had any problem. At one point I even sold all my positions in gold and silver. I requested a check for the total amount of the money in my account. I needed the money to buy a house. Then a year or so later I had money I wanted to invest in gold again. I thought I would have to open a new account. I was pleasantly surprised, even after more than a year with no activity and a zero balance, my account was still available. That made life a little easier. I have called customer service a handful of time for some general questions and they were very helpful and I was always satisfied. I love their website. It has so much information, live charts, historical charts, new articles and prices for all their products. Pricing, from what I can tell, is within industry norm. All the companies I've compared do different pricing methods and fees, but from what I can see Kitco is reasonable. What I like is their transparency, no hidden fees. I enjoy doing business with them and will continue to do so. I hope this was helpful to someone.