Sticks'n'Sushi
View company profile →
Poorly executed promotion
I often order the food from Deliveroo and, inside a recent order I received an offer code for £25 off an order over £75 for new fishers. Downloaded the app, made an account, and ordered a bit more than usual to meet the threshold, only to be told by the waiter that the offer is not valid between 21 jan - 01 feb due to the Winter Lights. Note that the offer expires in 02 feb, so I basically had only 1 possible day to claim it? Felt scammed. It’s a shame this marred my experience because the food is good. Next time, it would be nice to offer codes only if they can be used for the entirety of their validity - the customer should not have to create an account to discover that they can’t use it for an unmentioned reason (the flyer with the code said nothing about it no being valid for that specific time frame). Disappointing.