ACIS Educational Tours
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I have traveled with ACIS on many trips…
I have traveled with ACIS on many trips and have had great experiences. We had great hotels, meals and tour guide. This year there have been a few things that did not go as smoothly as in the past. A passenger trying to get a reduced rate 4 days after the deadline that was over spring break was denied. In the past that was handled with no issue. We had to share a tour guide and bus with a group of 20 that lead to some challenges along the way as the tour guide got pulled in multiple directions. Our bus tour of London was canceled and no replacement activity was provided. The connecting flight on the way home was frustrating as another Chicago group was provided a direct flight. On top of that the Airline canceled out tickets in Charlotte thinking we would not make the connection. We had been sitting in the terminal at least a half hour before boarding. When calling the ACIS emergency # in Rome when the airline thought they would need to stop in Bangor Maine the number was not working. Overall ACIS is a top notch company and we have never run into issues like we did this year. Hopefully this was an just "one of those years" where things went goofy.