JS Law
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Communication from my conveyancer has…
Communication from my conveyancer has been and still is appalling. Emails ignored, phone calls unanswered, sending documents to the wrong person, although advised to removed this person from the email list, causing further delay, saying they have sent out documents, and my purchasers solicitor saying they haven't received anything. And generally sounding completely uninterested. I have raised a formal complaint, and asked for managers details, within line of the complaints procedure, as it's an ongoing case. I was given his email address, only to receive an out of office reponse saying thea manager is off on long term leave. Surely my conveyancer knew his manager was off? And when I asked for his managers phone number, they don't have one, in 2025, a manager doesn't have a contact number? We are paying thousands of pounds for service, that quite frankly isn't being delivered. It's really a shame, reading other reviews that weren't given a different conveyancer, as it seems we could of had a better experience if we were given someone else.