DCG Stores
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Please don't purchase from this company
As so many others have stated, I wish I had read the reviews before I made a purchase. I ordered a bedroom dresser and was contacted by the local delivery service stating that it was my responsibility to remove the 250 lb skid from the back of the truck. Their free shipping is not free and their white glove service is apparently actually taking your item off the truck when it arrives. They in no way make this clear during checkout. It is also never mentioned when you get your confirmation email, nor your tracking information. You literally find out when the shipping company contacts you to deliver. I have ordered many oversized items before and never once has it been my responsibility to remove an item from a truck. For every other legitimate retailer I have ever purchased from, delivery means they actually deliver it. White glove service means they carry it into your house and sometimes even unpackage and assemble it. This company operates very differently, which would have been fine, if I had been made aware of this at the time of purchase. They also do not respond to emails nor answer their phone, as many others have already stated. Apparently their way of dealing with an unhappy customer is just to ignore them completely. The shipping company has also been trying to contact them and is not getting a response either. Anyway, hopefully I can save someone who is smart enough to read the reviews before making a purchase some trouble. I would seriously recommend taking your business elsewhere. I will never purchase from DCG again and I may even file a formal complaint with the BBB.