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Energy Ombudsman
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Trying to get a working smart meter
Raised a complaint against Octopus energy regarding them fitting a smart meter, which was ongoing for over SIX MONTHS as Octopus energy couldn't get a smart meter working at our property after trying FIVE METERS and seven engineer visits. Now the ombudsman have marked my case as resolved, even though we STILL don't have a working smart meter, and I have to supply meter readings, so it isn't resolved by any means.