Michaels Stores
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I am absolutely disgusted at the…
I am absolutely appauled at the customer service from Michaels online. I ordered a Christmas Tree two weeks ago and the order hadn't moved - I contacted them today to see what was going on and they told me that they could reship it but that I would have to wait another 3 days for processing and approximately another 6-9 for shipment so another 2 weeks with all of the holiday mail delays. No thank you. I then asked them to cancel the order because it hadn't even charged my account yet (per their shipping policy, it doesn't charge until its shipped) which tells me it hadn't shipped, and they refused and that they can only cancel an order for the first hour after its placed. They told me I needed to wait until the processing time is fully over and then they could see what they could do. TERRIBLE service. I've been in this industry for 20 years and KNOW that there are other options other than waiting it out for it to charge my account, ship the tree I no longer want, and then go through the entire returning/refusing process. This entire ordering process has been nothing but a pain. IF you're going to make the decision to purchase from Michaels, do NOT do it online. They tend to have a nack for ruining the Christmas Spirit.