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Got chest infection because of the room`s tempreture
Got chest infection because of the room`s tempreture I stayed at Hampton by Hilton Munich City West on 13 and 14 May 2023. First i want to write about positives Breakfast Recepcionists Breakfast was excellent and receptionists were all helpful eventhough their help sometimes wasn`t enought to solve my problem. They kept my suitcase before checkin and after checkout time which was really helpful. Unfortunately i had my worst experience at your hotel and got chest infection which i am still suffering and still on antibiotics. When i arrived the hotel it was a very rainy and cold day. Aircon was on and room was freezing. I switched off the aircon and tried to turn the heating on which wasn`t working. Then fell a sleep and woke up in a few hours. Then i noticed my throat was already gone and was feeling very weak. Went to speak to the receptionist for some help. She said she will set it for heating now and i was going outside at that time. I was back in a few hours and noticed room was still cold and then went to complain again. There was another person who came with me to the room and said unfortunately that`s how it is in all room. So basically it wasn`t heating at all. He said we can change your room but it wouldn`t make any difference. Then offered giving me a heater which i thought would be helpful but unfortunately heater was smaller than my hand and wasn`t even heating itself which was really ridicilous. Had to stay 2 days in that cold room and got even worse. Now on antibiotics and still not feeling well... Heating have to be fixed and i don`t think i am going to visit again any Hilton hotels in the world.