Back
Sally Patterson

Sally Patterson

Member since Invalid Date
2
Reviews
3.0
3 out of 5 stars
Average rating

Reviews by Sally Patterson

EN

Energy Ombudsman

View company profile →

5 out of 5 stars

I cannot praise the Energy Ombudsman…

I cannot praise the Energy Ombudsman enough. I consider myself to be more than capable of trying to resolve issues with organisations who fail or are unreasonable in trying to reach a resolution but in my dealings with Good Energy I felt I was dealing with a company who would not think outside of the box "computer says no". The Energy Ombudsman was my last resort and having agreed to take on my case the matter was resolved and dealt with to my satisfaction in a matter of weeks. Brilliant service !

DO

Donald Russell

View company profile →

1 out of 5 stars

I have been a customer of Donald…

I have been a customer of Donald Russell for many years.. not a monthly purchaser but someone who dips in and out of the website. I have not had cause to complain before apart from an issue with the delivery company which was resolved straight away and not DR's fault. So, having recently purchased a kg sirloin roast I was expecting it to be excellent when friends came round for lunch last Sunday. It wasn't ! It was tough, immediately noticeable when carving, despite having followed the instructions to rest before cooking and after cooking. It resembled topside rather than sirloin. So cross was I that Sunday evening I sent an email off to the customer service department and received an automated reply telling me they would be in contact on Monday when they reopened. I received a call on Tuesday. Result, not happy.... offered refund for the cost of the joint but no more and asked that it be taken to the next level of seniority. We are now Saturday and still no contact.. could it be the complaints department are experiencing a high level of complaints ?