Katie

Feb 3, 2019

Brett Robinson is good, but avoid Phoenix 9

We have had overall good experiences with Brett Robinson. However, in recent years our visits have been less than satisfactory. We spent our last two vacations at Phoenix 9, and we will not stay there again. The ladies in the office were very rude when they were there, which wasn't often as they opened the office late and closed 2 to 3 hours early every day. On the morning we checked out, they left a luggage cart outside our unit as if they didn't trust us to check out on time. Also, the unit was not thoroughly clean when we checked in: we found trash hidden between the chairs/windows and beside the beds, the drain cover was missing in one of the bathtubs, and the linen closet door had a peice of metal sticking out on the inside that scraped the washer/dryer whenever it was opened. In addition, there was a strong, rancid smell coming from the garbage disposal which was constantly teeming with fruit flies. We would not recommend Phoenix 9 to anyone, and we will choose another Brett Robinson property to spend our next vacation in.