Knights Professional Services
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Absolutely awful, no customer focus
A truly awful experience (Leeds branch). We sold my Mum's flat to a cash buyer. My Mum is in a home so the flat is empty. Pretty simple transaction but not for Knights. It took over 9 months, they don't listen to a word you say or things you ask. They treated the transaction as if it was something they would do if they had a bit of spare time. When you deal with them it is easy to forget that they are supposed to be acting on your behalf and that you are paying them to do this. They don't listen to you and just tell you all the time that this is their process. They live in the "dark ages". If they were a normal commercial operation they would have lost all their customers by now and gone bankrupt. Avoid at all cost unless you want a very long, protracted, painful experience.