HSS ProService
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Awful company no deposit 16 days later trying to be the Amazon of tool hire but failing!
Awful communication essentially a broker long wait for deposit to be returned- still waiting. Been on hold for numerous hours was told by a customer service agent eventually that after 14 days they would put through my request for a deposit and that it should be with me still not heard a thing still no deposit even though the machine was returned in perfect condition and signed off by the driver This company is merely keeping deposits illegally under the UK trading Standard distance selling law I will be contacting trading standards. Ordered a piece of equipment and the safety set The machine itself was delivered and was great- the safety equipment was never delivered. We got a call the next day from derby asking to deliver it- the equipment had already been returned as was a 24 hour hire. Here lies the problem when booking via this website they are essentially outsourcing the work- we still haven’t had our deposit back. Yet we keep Getting calls to open a business account With them- we shall be not be doing this as no one is answering the phone or helping in any way. In future we shall simply book equipment direct with the supplier.