Jonathan

Aug 3, 2016

The Customer Experience Company - Sellmyhome.co.uk DELIVER!

I think it is fair to say that all people might have their reservations when it comes to trying new "disruptive" business models in any industry, that is no different to the Estate Agency market. There was a huge outcry from "Traditional" Estate agents we had discussions with about using "online", during our own purchasing process. Doom mongering and dissuading us regarding our flirtation with the "new". But being contrary folk and looking for a fix we jumped into the deep end going for the full packing with the Sellmyhome team. You have to assess any business decision on the Risks and ROI. The risk with Sellmyhome is exceptionally low, you have most channels to market through digital these days, and most estate agents who have tried to sell us into seeing homes in the past had missed the mark and wasted our time - so the traditional sell that you get additional viewings can be true but it's a false economy. People are particular with their future "home" and largest capital investment, they know what they want and what they can afford. So whilst footfall is important, you want the right people viewing your property, the the price is therefore also essential - a number of traditional agents massively overvalued our property to try and get our business which would have been a waste of our time. Sellmyhome set the price after a solid diagnostic on the actual sales (vs price listings) in our market (Putney) and therefore priced our house as it should have been. This demonstrated that defining the risks can be different. The ROI however is huge and obvious, fundamentally we would, AND NOW HAVE, saved in the region of £14,000 on our sale. No brainer. Aside from the the technicalities of a sale process comes the single most important part of any "services or "middle man" business. CUSTOMER EXPERIENCE. From the clarity of packages available to us (bespoke offerings for everyone), to getting the marketing/photography done (which was the best we've had), to most importantly the consultation/analysis of the sale price; all were conducting accurately, professionally, transparently and with ease of contact and timeliness. Just what we wanted, nothing is a hassle to them. From here on in the process was great. Technology underpins every successful company these days and the platform Sellmyhome use to ensure you are on top of viewings, up to speed on offers, questions, you name it it provided it. We were constantly in the loop through automated emails OR your account manager calling you with more complex issues. The technology combined with polite, available and market savvy staff is a brilliant combination. Finally and an piece that few recognise as a huge plus point, is the access to your buyer. I spoke regularly with my purchaser, which is not something our last Estate Agent wanted or in fact allowed last time around. It makes the whole process run smoother. This doesn't mean the team weren't there when needed to offer professional advice during the negotiating process. But small issues get ironed out faster. Suffice to say we received an offer at asking price (among other offers) after 4-5 working days. We've now sold. Great work team and please all use Sellmyhome.co.uk