e-FOOD
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A Truly Disastrous Experience – Unprofessional and Unacceptable
I had an incredibly frustrating and disappointing experience with efood that has completely destroyed my trust in the platform. On a recent evening, I placed an order as usual through the app, only to have it marked as "Delivered" without ever being delivered. I was unable to reach the restaurant for nearly half an hour, and when I tried to contact efood, I discovered that they no longer offer any phone support – an outrageous decision for a customer-facing service. The in-app chat was also non-functional, constantly returning an error message every time I attempted to send a message. This left me with no way to reach anyone – neither the restaurant nor efood – for over an hour. Eventually, I got through to the restaurant, who informed me that the order had never even reached them. The system had failed entirely. After wasting nearly two hours, I managed to reach someone via a phone number intended for partners, who promised to follow up – but never did. Even after more than half a day, I received no response or resolution. This experience was not just disappointing, it was infuriating. The complete lack of accountability, the absence of any working customer support, and the apparent indifference toward loyal users is simply unacceptable. I used to be a frequent customer, but this incident has made it impossible for me to continue using the service. efood, you need to take serious responsibility for your failures and offer proper compensation, not just for the lost order but for the time, frustration, and sheer lack of basic customer care.